help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't respond

‎08-12-2025 22:41 - last edited on ‎08-13-2025 03:01 by Fitbit Moderator

‎08-12-2025 22:41 - last edited on ‎08-13-2025 03:01 by Fitbit Moderator

My versa 3 suddenly died yesterday. I cant get it to connect to my phone and it won’t give me any response to anything. Yesterday I tried to hold the sidebutton, no response on the screen only some vibration. Over night i charged it and tried holding the side button, but no response this time. I tried to hold it for 10 seconds. 

Can i hard reset it from my phone or app or something? 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-13-2025 03:12

‎08-13-2025 03:12

Hi there, @ylvis. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2's screen is not turning on. I understand your concern, I will do my best to help you with this!

Have you tried charging your Versa 2 to make sure it didn't run out of battery? Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2 once again. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-13-2025 03:32

‎08-13-2025 03:32

I have the same exact problem with my versa 2! It suddenly died yesterday. I already tried to clean the charger, but it won’t charge and won’t turn on

Best Answer
0 Votes

‎08-15-2025 13:25 - edited ‎08-15-2025 13:26

In response to CarinasUhr

‎08-15-2025 13:25 - edited ‎08-15-2025 13:26

Hey @CarinasUhr. It's great to see that you've visited the Fitbit Community! Thanks for posting and for your efforts to resolve the issue with your Versa 2 battery. I understand how important it is for you to get back on track. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Best Answer
0 Votes