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Versa 2 won’t scroll,track my sleep stages,or heart rate

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‎12-23-2020 09:00

‎12-23-2020 09:00

My versa 2 has not tracked my sleep stages for about 2 weeks, I don’t get a laser on the back and I can not scroll I have tried to reset it but it seams that every time I do it won’t do something else.

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‎12-23-2020 13:35

‎12-23-2020 13:35

Welcome to the Fitbit Community @kwalker5015.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible.

 

If you have any question, please let us know.

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