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Versa 2 won't set up after factory reset

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‎10-28-2020 11:37 - last edited on ‎10-29-2020 18:34 by

‎10-28-2020 11:37 - last edited on ‎10-29-2020 18:34 by

Hi after accidentally factory reset my watch it now continuosly scrolls in various languages. Tried setup but when it comes to connecting it never connects. Reinstalled app...powered phone off and on with no change.

 

 

Moderator edit: subject for clarity 

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‎10-29-2020 18:33 - edited ‎10-29-2020 18:35

‎10-29-2020 18:33 - edited ‎10-29-2020 18:35

Welcome to the Fitbit Community, @Henrymighty.

 

I am sorry to hear your Versa 2 scrolls in various languages and won't connect to your Fitbit account after a factory reset. Thanks for trying to resolve this and I am here to help. I recommend to open the Bluetooth settings on your phone and unpair the watch from the list. After that please follow the complete troubleshooting instructions at Why can't I set up my Fitbit device?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-30-2020 07:18

‎10-30-2020 07:18

My versa is doing the same thing currently. 

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‎10-30-2020 17:49

In response to KMackey

‎10-30-2020 17:49

Welcome to the Fitbit Community, @KMackey.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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