Versa 2 won't set up to my new Samsung Z3

[campingal1]

My versa 2 won't set up on my new Samsung z3 phone.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @campingal1. Welcome to the Community Forums. 

While reading your post, I wanted to confirm if prior the Samsung Z3 your Versa 2 was already paired to another phone?

If that's the case, it seems that your Versa 2 cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.