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Versa 2 won't set up with my Galaxy S20 Ultra

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‎03-10-2021 15:25 - last edited on ‎03-12-2021 12:12 by Fitbit Moderator

‎03-10-2021 15:25 - last edited on ‎03-12-2021 12:12 by Fitbit Moderator

Hello I just received my fitbit versa 2 today.

Setting it up when smoothly or so I thought but my phone and fitbit will not Bluetooth I tried alot of the troubleshooting steps I seen with no success at all when I try to connect them it says an app has to be installed but the fitbit app is installed and up to date help!

 

 

Moderator Edit: Clarified subject

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‎03-12-2021 12:18 - edited ‎10-08-2023 08:27

In response to Guy_

‎03-12-2021 12:18 - edited ‎10-08-2023 08:27

Hi there @Trichter1125, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I agree with @Guy_. If you're still having issues, please check your phone's Bluetooth settings and see if by any chance the Versa 2 is shown as a connected device. If so, go ahead and remove it from the settings. Once you've done that, try the following:

  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎03-11-2021 09:16

‎03-11-2021 09:16

It may be the installation process didn't fully succeed.

Make sure your watch is in the charger and charging and you have the wifi password ready when you set it up using your phone.

In the phone Fitbit App

Click on profile photo [top left]

Click on  + Set up a Device

Follow the installation instructions

Author | ch, passion for improvement.

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‎03-12-2021 12:18 - edited ‎10-08-2023 08:27

In response to Guy_

‎03-12-2021 12:18 - edited ‎10-08-2023 08:27

Hi there @Trichter1125, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I agree with @Guy_. If you're still having issues, please check your phone's Bluetooth settings and see if by any chance the Versa 2 is shown as a connected device. If so, go ahead and remove it from the settings. Once you've done that, try the following:

  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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