Versa 2 won't show my steps

[ditab]

I have an android phone. I'm not to tech savvy. I selected a clock face for my new versa 2. It did not show the steps or bpm.  I selected another clock face and that didn't show the steps  on the clock face either. It just said declined. I checked my settings. I also uninstalled and reinstalled the fitbit app but that didn't solve my problem. I really want the steps to show on the clock face. I'd appreciate any help.

Moderator Edit: Clarified subject

[JohnnyRow · Accepted solution]

I'm not currently using Versa 2 so can't be sure, but I would expect most, or all, clock faces "by Fitbit" show step count, though  there might be a few oddball ones by third-party developers that don't show steps.  Read description with clock face on phone when selecting. Several have a field where you can tap to change between which stats are displayed.

[MarreFitbit]

Hello there, @ditab. Welcome to the Community Forums. Thanks for the details provided in your post and already trying to troubleshoot the issue. 

As a first approach, I'd like to know if your Versa 2 is fairly new? If so, please make sure it has been linked properly to your Fitbit account. For more information, see How do I set up my Fitbit device? 

If the above doesn't describe your issue, please take @JohnnyRow's advice into consideration and try using a clock face developed by Fitbit and see if your steps are shown on your Versa 2 display. 

Hope this helps. 

[ditab]

Thank you for your reply. After reading the description (like you recommended), I installed a new clock face and everything is working fine.

[MarreFitbit]

@ditab Awesome! I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping.