help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't show the caller ID after switching phones

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-01-2021 17:22 - last edited on ‎07-02-2021 06:48 by Fitbit Moderator

‎07-01-2021 17:22 - last edited on ‎07-02-2021 06:48 by Fitbit Moderator

Switched to a new phone and now my fitbitwont show me who's calling or show messages any advice

 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-02-2021 06:49 - edited ‎03-20-2024 05:41

‎07-02-2021 06:49 - edited ‎03-20-2024 05:41

Hi there, @bayntonchristin. Welcome to the Community Forums. 

I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
3 REPLIES 3

‎07-02-2021 06:49 - edited ‎03-20-2024 05:41

‎07-02-2021 06:49 - edited ‎03-20-2024 05:41

Hi there, @bayntonchristin. Welcome to the Community Forums. 

I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎07-02-2021 19:35

In response to MarreFitbit

‎07-02-2021 19:35

It did thank you so much 😀
Best Answer
0 Votes

‎07-03-2021 04:26 - edited ‎03-20-2024 05:40

In response to bayntonchristin

‎07-03-2021 04:26 - edited ‎03-20-2024 05:40

@bayntonchristin Awesome! I'm very glad to hear that the steps did the trick for you. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Have a nice day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer