Versa 2 won't show the caller ID

[Rhio]

Hi my versa 2 shows phone instead of who the contact is can someone help xx

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Rhio. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As a first approach, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Hope that helps. 

[Rhio]

Ive tried all of that   itndoesntnshow caller ID but if I dont answer it tells me who the missed call was from Sent from my Galaxy

[MarreFitbit]

@Rhio I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.