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Versa 2 won't show the caller ID

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‎11-29-2022 01:56 - last edited on ‎12-03-2022 12:40 by Fitbit Moderator

‎11-29-2022 01:56 - last edited on ‎12-03-2022 12:40 by Fitbit Moderator

Hey all,

My versa will tell me I have a message or call but the letters of the persons name are all ? in boxes. 

 

Anyone know how to fix this? I have tried resetting my watch and phone disabled all notifications and started again

 

Im out of ideas

 

 

Moderator Edit: Clarified subject

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‎12-03-2022 12:41 - edited ‎07-25-2023 03:47

‎12-03-2022 12:41 - edited ‎07-25-2023 03:47

Hi there, @Chazza88. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your mobile device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-03-2022 12:41 - edited ‎07-25-2023 03:47

‎12-03-2022 12:41 - edited ‎07-25-2023 03:47

Hi there, @Chazza88. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your mobile device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer