Versa 2 won't show the correct time

[1RG]

Versa 2 has incorrect date and time, wont pair with phone.  Received Chrstmas 2021. Any suggestions?

Moderator Edit: Clarified subject

[NancyB]

Did you install the latest fitbit app release (today’s)? Also suggest you go to settings & set the time zone manually rather than using auto. That’s corrected the date & time for me in the past. Good luck! 

[MarreFitbit · Accepted solution]

Hi there, @1RG. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @NancyB Thank you so much for your help!

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. If you cannot pair your Versa 2, please see Why can't I set up my Fitbit device? 

Once the above has been done, please sync your Versa 2. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again.