Versa 2 won't show the correct time

[BradW187]

Hi There, 

Can anyone help with with changing the time on my Fitbit Versa 2? its nearly 20 minutes fast and i have tried everything to change it to no avail? Thanks appreciate any help 

Moderator Edit: Clarified subject

[Guy_]

Hi @BradW187 - it is unusual for a watch to gain time but it is possible.

Every time you sync the watch with the phone it should set the correct time.

In the Fitbit App click profile photo and App settings and toggle the automatic time zone.

It may be a good idea to restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for the watch to start, then sync.

If this doesn't work, then logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Login again and sync and that should reset the time.

Make sure there are no other Bluetooth devices on during this refresh for the procedure to work well.

[MarreFitbit · Accepted solution]

Hi there, @BradW187. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As @Guy_ has mentioned, please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

[BradW187]

Hi Marre, 

Thank you so much for your advice and help, it is greatly appreciated. I did exactly what you say and synced my device with my Fitbit app, my app had to be updated as well and now it works perfectly and correct time is there on my Fitbit 
Really appreciate your help 

Have a greet day 

Brad 🙂