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Versa 2 won't show the correct time

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I have tried everything suggested and yet my Fitbit time is still 3 hours ahead. I’m unsure what to do. Does anyone have any recommendations on how to get your watch back to the correct time? Thank you!

Moderator Edit: Clarified subject

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Hi there, @Lucywooldridge. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 2 is still showing the wrong time despite all the steps you've done so far. I understand where your concern is coming from, I'll be glad to help you with this. 

Based on your post, it looks to me that your Versa 2 has not properly synced. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. Keep in mind that your Fitbit device uses the time of the device you're syncing with. 

If you've tried the above but to no avail, make sure you're not running into syncing issues. For more information, see Why won't my Fitbit device sync? 

If the issue is still not solved, but you can confirm that your Versa 2 is syncing, please try changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Lastly, please make sure that your Versa 2 is up-to-date. For more information, see How do I update my Fitbit device?

Maria | Community Moderator, Fitbit


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