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Versa 2 won't show up on my phone's Bluetooth settings

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‎08-07-2022 06:45 - last edited on ‎08-07-2022 17:13 by Fitbit Moderator

‎08-07-2022 06:45 - last edited on ‎08-07-2022 17:13 by Fitbit Moderator

Versa 2 has disappeared from my phone app page 

how do I restore 

 

Moderator Edit: Clarified subject

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‎08-07-2022 17:15 - edited ‎06-28-2023 10:08

In response to SunsetRunner

‎08-07-2022 17:15 - edited ‎06-28-2023 10:08

Hi there, @Psg10. Welcome to the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Fitbit device automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

If the above doesn't work or describe your issue, as @SunsetRunner has suggested, please provide more detailed information about the issue you're experiencing with your Fitbit device so we can go from there. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎08-07-2022 16:49

‎08-07-2022 16:49

Hello @Psg10 

 

Can you please clarify. Do you mean your Versa 2 is completely gone from your Fitbit App? Open the Fitbit App then tap your profile picture then scroll down….do you see a Versa 2 listed? 


Or do you mean your Versa 2 is no longer on your Bluetooth and no longer syncing with your Phone? 

😉 Please clarify with a bit more information. 

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‎08-07-2022 17:15 - edited ‎06-28-2023 10:08

In response to SunsetRunner

‎08-07-2022 17:15 - edited ‎06-28-2023 10:08

Hi there, @Psg10. Welcome to the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Fitbit device automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

If the above doesn't work or describe your issue, as @SunsetRunner has suggested, please provide more detailed information about the issue you're experiencing with your Fitbit device so we can go from there. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer