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Versa 2 won't sign into Amazon

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‎10-01-2020 20:50

‎10-01-2020 20:50

Nothing else is working except Spotify, barely. That took me 2 hours to set up. I am extremely frustrated and close to giving up and just returning it. When I go to log in to my Amazon account, the popup keeps saying I need to use a new email because mine is already in use. I already have an Amazon Prime account with my correct email and password, there is NO option to log in, only create account. And no help button. (Galaxy Note8)

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‎10-01-2020 21:04 - edited ‎10-01-2020 21:06

‎10-01-2020 21:04 - edited ‎10-01-2020 21:06

Please bear with me as I understand your frustration.  Have you gone into the actual Fitbit Application on your phone and opened your applications then entered your correct email and password in the Amazon settings....

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‎10-02-2020 12:08

In response to Duc916

‎10-02-2020 12:08

Yes, it tells me to login with a new email even though I already have an account. 

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