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Versa 2 won't start after firmware update

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‎07-23-2021 15:40 - last edited on ‎07-23-2021 20:24 by Fitbit Moderator

‎07-23-2021 15:40 - last edited on ‎07-23-2021 20:24 by Fitbit Moderator

After the firmware update the tracker is stuck on the Fitbit logo. It won't start. A reset does not resolve the issues and I am unable to do a factory reset. Please help 😞


PS I had major issues with the last firmware update as well, which made me apprehensive to run this update (which by now I regret deeply).

 

 

 

Moderator edit: subject for clarity

 

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‎07-23-2021 20:27 - last edited on ‎03-24-2025 10:41 by Fitbit Moderator

‎07-23-2021 20:27 - last edited on ‎03-24-2025 10:41 by Fitbit Moderator

Hello @P2021. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for the troubleshooting steps you've tried prior to posting. At this time, if your Versa 2 is still stuck in the Fitbit logo, I'd recommend trying to perform the firmware update one more time. 

If the inconvenience persists, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through char or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

On a side note, I appreciate your comments and feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

See you around. 

Wilson M. | Community Moderator, Fitbit.
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