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Versa 2 won't start the firmware update

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‎07-18-2020 09:40 - last edited on ‎07-20-2020 07:56 by Fitbit Moderator

‎07-18-2020 09:40 - last edited on ‎07-20-2020 07:56 by Fitbit Moderator

When I go into new update it keeps searching for WiFi it says. Why is that.? I’m on my WiFi. 

 

Moderator Edit: Clarified subject

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‎07-20-2020 07:56 - edited ‎10-12-2023 11:37

‎07-20-2020 07:56 - edited ‎10-12-2023 11:37

Hi there @Good00, welcome to the Community Forums. Thanks for the details provided in your post about the inconveniences you're having when trying to start the firmware update on your Versa 2, I'll be glad to help with that. 

If you haven't done so yet, I'd suggest following the troubleshooting steps provided here: Why can't I update my Fitbit device?

If you come across with Wi-Fi issues, see: Why won't my Fitbit watch connect to Wi-Fi? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-20-2020 07:56 - edited ‎10-12-2023 11:37

‎07-20-2020 07:56 - edited ‎10-12-2023 11:37

Hi there @Good00, welcome to the Community Forums. Thanks for the details provided in your post about the inconveniences you're having when trying to start the firmware update on your Versa 2, I'll be glad to help with that. 

If you haven't done so yet, I'd suggest following the troubleshooting steps provided here: Why can't I update my Fitbit device?

If you come across with Wi-Fi issues, see: Why won't my Fitbit watch connect to Wi-Fi? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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