Versa 2 won't stay charged

[Mommamc]

I received my Versa 2 on Christmas and it held the charge for the 1st week, now it dies within a few hours. Today I charged it at 2p and its already at 50%. I have shut off the auto sync, all incoming text and calendar notifications and still draining

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums @Mommamc. 

Thank you for sharing all this information about the trouble you've been experiencing with your Versa 2. 

The battery can last up to 6+ days; because battery life is affected by use and other settings, actual results may vary, but it shouldn't drain within just one day. 

Before considering other options, please make sure that you've followed the steps provided in this article. In addition, try to perform a restart following the steps listed here, this has been useful for other users experiencing the same inconvenience. 

Keep me posted on the outcome. 

[Mommamc]

Hi there. I had to factory reset..and now it will not sync to to phone at all and am unable to fix the time on the clock. Thoughts??Sent from my LG V40 ThinQ, an AT&T 5G Evolution capable smartphone

[DavideFitbit]

@Mommamc thank you for your reply with all the details regarding the problem you've been experiencing with your watch. 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems?

In addition, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app and to keep the app updated to the latest version available as well. 

Keep me posted. 

[Mommamc]

I have tried all of the suggestions. Restarting my phone and device. I factory reset and uninstalled and reinstalled the app. Not only will it not stay charged, it will not sync. It worked great for the first week or so. Sent from my LG V40 ThinQ, an AT&T 5G Evolution capable smartphone

[DavideFitbit]

@Mommamc thank you for confirming that you already tried all the suggested troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Have a great day. 

[Mommamc]

Good evening. I have yet to hear from anyone regarding my issues.Sent from my LG V40 ThinQ, an AT&T 5G Evolution capable smartphone

[DavideFitbit]

@Mommamc thank you for sharing this update. I've sent your information to the Customer Support team again, but it seems that you already got in touch with them for further assistance. 

I'll be around if you have further questions.