help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't stay charged

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2021 01:59 - last edited on ‎12-25-2022 04:33 by Moderator Alum

‎05-19-2021 01:59 - last edited on ‎12-25-2022 04:33 by Moderator Alum

My Versa 2 is relatively new and I have run into problems.  Last week I couldn't get it to sync to my phone. I finally got the sync to start working again.  Once I did though, my Versa won't keep a charge. It runs down to zero in less than 10 hours.  Why is that happening and what is the trade-in policy for a new watch that isn't working?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-19-2021 04:42

‎05-19-2021 04:42

There is currently a bug in the IOS Fitbit App causing high drain in the watch.

The workaround is to turn off Bluetooth on the phone [only enable when you need to sync] and then charge the watch fully and restart it.

Author | ch, passion for improvement.

Best Answer
0 Votes