Versa 2 won't stay connected to GPS

[Lojoyo]

I use my Versa 2 fitbit to track my bike riding - MPH and distance. Everything worked fine until approximately 2 weeks ago when my fitbit would connect for 2-3 minutes and the disconnect.  My phone displayed"fit GPS running" so my phone was working.  I had this problem previously and got a new phone and fitbit.  Same thing happened.  Is this a way to get us to purchase premium or do I need to return my fitbit and go with another watch?  So very frustrating!!!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Lojoyo, welcome to the Community Forums. I'm sorry to hear that your Versa 2 won't stay connected to the GPS, I understand why you're feeling frustrated. Thanks for the details provided in your post, I'll be glad to help you. 

In order to solve this issue, please verify the following requirements; then try the troubleshooting steps if necessary.

• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
• Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
• Make sure that phone is within 30 feet of your device.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
• Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?

If you need further help, please try these troubleshooting steps (see if GPS connects after each step):

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

I'm looking forward to your response, let me know if you need more help. 

[Lojoyo]

What do you mean by " force quit"?

[MarreFitbit]

Hi there @Lojoyo, thanks for getting back. Regarding your inquiry, in order to force quit the Fitbit app, from your mobile device, head to Settings>Apps & notifications>See all apps>Fitbit>Force Stop.

Let me know if you need further help. 

[Lojoyo]

What does the red exclamation point indicate?

Still working on connection issues....

[MarreFitbit]

Hi there @Lojoyo, thanks for the update. It depends on what else are you getting on your watch's screen. Would you mind sending a photo of what you see on it? 

In order to add a photo to your reply please: 

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.

In the meantime, I'd recommend restarting your watch once again by following these steps: How do I restart my Fitbit device? 

Hope to hear from you soon, keep me in the loop. 

[renzelwashin]

I did follow all the steps but it is still not working. Using Fitbit Versa 2 and a Oneplus 8 Pro

[MarreFitbit]

Hi there @renzelwashin, welcome on board. Thanks for following the tips and recommendations provided above. 

Please note that your OnePlus 8 Pro is not yet included in our supported devices with the Fitbit app which would explain the issues you're having with the GPS as there's not good connection between your watch and phone's location. 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Let me know if there's anything else I may do for you in the meantime. 

[yn1]

Its not working for me either. I have the galaxy s20. It was working fine at the beginning of the month. I believe it was after a software update.

[MarreFitbit]

Hi @yn1. Thanks for sharing those details in your post. 

If you haven't  done so yet, please take a look at the tips and recommendations I've shared here for this issue. 

Hope that helps. 

[yn1]

Ive done all those recommendations, and nothing improved.

[MarreFitbit]

@yn1 Thanks for following the steps provided to you.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself one more time.