10-05-2020
21:53
- last edited on
10-06-2020
07:41
by
MarreFitbit
10-05-2020
21:53
- last edited on
10-06-2020
07:41
by
MarreFitbit
I use my Versa 2 fitbit to track my bike riding - MPH and distance. Everything worked fine until approximately 2 weeks ago when my fitbit would connect for 2-3 minutes and the disconnect. My phone displayed"fit GPS running" so my phone was working. I had this problem previously and got a new phone and fitbit. Same thing happened. Is this a way to get us to purchase premium or do I need to return my fitbit and go with another watch? So very frustrating!!!!
Moderator Edit: Clarified subject
10-06-2020 07:44 - edited 10-06-2020 07:44
10-06-2020 07:44 - edited 10-06-2020 07:44
Hi there @Lojoyo, welcome to the Community Forums. I'm sorry to hear that your Versa 2 won't stay connected to the GPS, I understand why you're feeling frustrated. Thanks for the details provided in your post, I'll be glad to help you.
In order to solve this issue, please verify the following requirements; then try the troubleshooting steps if necessary.
If you need further help, please try these troubleshooting steps (see if GPS connects after each step):
I'm looking forward to your response, let me know if you need more help.
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10-06-2020 16:33
10-06-2020 16:33
10-08-2020 05:44
10-08-2020 05:44
Hi there @Lojoyo, thanks for getting back. Regarding your inquiry, in order to force quit the Fitbit app, from your mobile device, head to Settings>Apps & notifications>See all apps>Fitbit>Force Stop.
Let me know if you need further help.
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10-08-2020 06:02
10-08-2020 06:02
10-08-2020 06:54
10-08-2020 06:54
Hi there @Lojoyo, thanks for the update. It depends on what else are you getting on your watch's screen. Would you mind sending a photo of what you see on it?
In order to add a photo to your reply please:
In the meantime, I'd recommend restarting your watch once again by following these steps: How do I restart my Fitbit device?
Hope to hear from you soon, keep me in the loop.
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01-20-2021 10:30
01-20-2021 10:30
I did follow all the steps but it is still not working. Using Fitbit Versa 2 and a Oneplus 8 Pro
01-20-2021 12:15
01-20-2021 12:15
Hi there @renzelwashin, welcome on board. Thanks for following the tips and recommendations provided above.
Please note that your OnePlus 8 Pro is not yet included in our supported devices with the Fitbit app which would explain the issues you're having with the GPS as there's not good connection between your watch and phone's location.
Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.
Let me know if there's anything else I may do for you in the meantime.
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02-22-2021 18:50
02-22-2021 18:50
Its not working for me either. I have the galaxy s20. It was working fine at the beginning of the month. I believe it was after a software update.
02-23-2021 02:56 - edited 12-08-2023 01:45
02-23-2021 02:56 - edited 12-08-2023 01:45
Hi @yn1. Thanks for sharing those details in your post.
If you haven't done so yet, please take a look at the tips and recommendations I've shared here for this issue.
Hope that helps.
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02-23-2021 08:36
02-23-2021 08:36
Ive done all those recommendations, and nothing improved.
02-23-2021 09:06 - edited 09-29-2023 05:34
02-23-2021 09:06 - edited 09-29-2023 05:34
@yn1 Thanks for following the steps provided to you.
At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself one more time.
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