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Versa 2 won't stay connected to my iPhone 12

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‎06-29-2021 12:06 - last edited on ‎06-29-2021 14:02 by Fitbit Moderator

‎06-29-2021 12:06 - last edited on ‎06-29-2021 14:02 by Fitbit Moderator

I have to synce my Fitbit to my IPhone 12 every single day.  It won’t stay synced up.  

 

 

Moderator Edit: Clarified subject

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‎06-29-2021 14:03 - edited ‎06-29-2021 14:04

‎06-29-2021 14:03 - edited ‎06-29-2021 14:04

Hi there, @Jlgiddens. Welcome to the Community Forums. 

 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

 

Sync your Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

 

If the issue persists, see Why won't my Fitbit device sync? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-29-2021 14:03 - edited ‎06-29-2021 14:04

‎06-29-2021 14:03 - edited ‎06-29-2021 14:04

Hi there, @Jlgiddens. Welcome to the Community Forums. 

 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

 

Sync your Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

 

If the issue persists, see Why won't my Fitbit device sync? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-29-2021 18:13

‎06-29-2021 18:13

I’m ready to toss this in the trash!

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‎06-29-2021 19:38 - edited ‎06-29-2021 19:40

In response to Twag

‎06-29-2021 19:38 - edited ‎06-29-2021 19:40

@Twag Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

If you're having a similar issues, please make sure to follow the steps I've recommended here. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-01-2021 14:03

In response to MarreFitbit

‎09-01-2021 14:03

I have done this every day on many occasions for the last week, it is so annoying that I am looking at binning my Fitbit!!!!!!

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‎09-02-2021 06:04 - edited ‎08-19-2023 06:58

In response to TriciaPep

‎09-02-2021 06:04 - edited ‎08-19-2023 06:58

Hi there, @TriciaPep. Welcome on board. Thanks for trying to troubleshoot this issue before posting here.

I've seen that you have an open case with our Support Team who is helping you on this matter. Please stay tuned to your inbox! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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