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Versa 2 won't stay connected to my iPhone 12

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‎10-05-2021 15:27 - last edited on ‎10-06-2021 06:47 by Fitbit Moderator

‎10-05-2021 15:27 - last edited on ‎10-06-2021 06:47 by Fitbit Moderator

On almost a daily basis, my IPhone 12 and Fitbit disconnect.  I go through allllllll of the steps to reset the connection, only to have it last for a day at best.  Some days they simply will not connect…

 

Is there a reason why this would be happening so frequently, and any tips on how to stop it/them from losing the connection?  

 

Moderator Edit: Clarified subject

 

 

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6 REPLIES 6

‎10-05-2021 19:20

‎10-05-2021 19:20

I having the same exact issue! Could it be an iPhone update that isn’t compatible with the latest FitBit update? 

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‎10-05-2021 20:43

In response to Middka06

‎10-05-2021 20:43

I have wondered the same thing, as I just recently upgraded from an iPhone 7 to an iPhone 12.  I literally never had an issue once with it before the phone change.  Now it is daily…:-(

Best Answer

‎10-06-2021 06:52

In response to Willynorris71

‎10-06-2021 06:52

Hi there, @Willynorris71 @Middka06. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your watches before reaching out. I understand how you both must be feeling. 

 

In addition to the steps you've tried, please follow the steps below:

 

  1. Remove the Bluetooth connection between your iPhone and your Fitbit device: On your phone, go to Settings, Bluetooth, the information icon next to the name of your Fitbit device and then Forget This Device.
  2. Turn off Bluetooth on your iPhone and please turn your phone off and back on 
  3. Restart your watch. See How do I restart my Fitbit device?
  4. Once your phone and Versa are back on, turn on Bluetooth and try the set up process again. If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎10-06-2021 08:14

In response to MarreFitbit

‎10-06-2021 08:14

Hi, 

 

I've tried all these steps but it still isn't syncing - I have an iPhone 12 mini. 

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‎10-06-2021 10:24

In response to MarreFitbit

‎10-06-2021 10:24

I do these steps…daily!  My issue isn’t reconnecting (which eventually I can do), it is the fact it repeatedly disconnects; often when I sleep.

 

In most cases, it takes me going through the exact steps you provided above, about 5-6 times before i can connect again.  I’ve updated the Fitbit, and yet it disappears from my phones Bluetooth recognizable devices…

 

 

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‎10-06-2021 15:33

In response to MarreFitbit

‎10-06-2021 15:33

…and since my last post it has lost connection again…

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