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Versa 2 won't stay connected to my iPhone

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‎02-27-2023 08:35 - last edited on ‎02-27-2023 08:51 by Fitbit Moderator

‎02-27-2023 08:35 - last edited on ‎02-27-2023 08:51 by Fitbit Moderator

I’ve always had a Samsung phone and recently switched to an iPhone. Apparently my Versa 2 hates my iPhone. It started out having to be manually synced many times a day. Now my Versa 2 disconnects from Bluetooth many times a day. Do I have to move on from Fitbit and get an Apple Watch instead? 

 

 

Moderator Edit: Clarified subject

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‎02-27-2023 08:53 - edited ‎06-12-2023 10:36

‎02-27-2023 08:53 - edited ‎06-12-2023 10:36

Hi there, @Meghancrowther. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

It seems that your Versa 2 cannot connect properly to your new phone since you haven't yet forgotten the connection between your Versa 2 and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

  • Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-27-2023 08:53 - edited ‎06-12-2023 10:36

‎02-27-2023 08:53 - edited ‎06-12-2023 10:36

Hi there, @Meghancrowther. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

It seems that your Versa 2 cannot connect properly to your new phone since you haven't yet forgotten the connection between your Versa 2 and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

  • Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes