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Versa 2 won't stay connected to my phone's Bluetooth

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‎11-09-2020 04:51 - last edited on ‎11-09-2020 12:45 by Fitbit Moderator

‎11-09-2020 04:51 - last edited on ‎11-09-2020 12:45 by Fitbit Moderator

My Versa 2 won't stay synced to my phone

 

 

Moderator Edit: Clarified subject

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‎11-09-2020 12:48 - edited ‎09-19-2023 05:36

‎11-09-2020 12:48 - edited ‎09-19-2023 05:36

Hi there @pylpyl, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having between your Versa 2 and your mobile phone. I'll be glad to help you.

If you haven't done so yet, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-09-2020 12:48 - edited ‎09-19-2023 05:36

‎11-09-2020 12:48 - edited ‎09-19-2023 05:36

Hi there @pylpyl, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having between your Versa 2 and your mobile phone. I'll be glad to help you.

If you haven't done so yet, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer