Versa 2 won't stay connected to my phone's Bluetooth

[Lizzy1986]

I had a fitbit versa 2 lite and never had any problems with my device ever. I upgraded to the versa 2 and now my fitbit never connects to my phone. This is so frustrating. It also stopped keeping track of my sleep also so I canceled my fitbit membership. Please help me. I love my watch but if I cant fix these issues I'm gonna have to move on. Thank you. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Lizzy1986, welcome to the Community Forums. I'm sorry to hear that your Versa 2 won't stay connected to your phone's Bluetooth, I understand where your concern is coming from and why you're feeling frustrated. Thanks for the details shared in your post, I'll be glad to help you.

I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please make sure to try all troubleshooting steps provided in this help article: Why won't my Fitbit device sync? 

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Looking forward to your response.