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Versa 2 won't stay connected to my phone's Bluetooth

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‎09-03-2020 19:53 - last edited on ‎09-04-2020 06:19 by Fitbit Moderator

‎09-03-2020 19:53 - last edited on ‎09-04-2020 06:19 by Fitbit Moderator

I've asked for help in the Fitbit Twitter DMs but I just keep getting told the same thing over and over again. So I come to you guys. Please help me. My versa 2 will not stay synced. No matter what I do.

 

I've factory rest it twice, per DM instructions. I've restarted it and my phone countless times, per DM instructions. I've disconnected and reconnected it so many times, per DM instructions. I've basically taken out all personalizations. Nothing lasts longer than a couple hours/days. I love my fitbit so much but I'm so sick of having to reconnect it constantly.

 

It's up to date. My Bluetooth seems to be fine. I don't know what else to do and this is really frustrating. If you have any advice (other than listed above), please share it!

 

 

Moderator Edit: Clarified subject

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‎09-04-2020 06:24 - edited ‎06-06-2024 12:44

‎09-04-2020 06:24 - edited ‎06-06-2024 12:44

Hi there @Leah96, welcome to the Community Forums. I'm sorry to hear that you're feeling frustrated about the syncing difficulties you've been having with your Versa 2. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. I appreciate your time and efforts in trying to solve the issue, nice way to go! 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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‎09-05-2020 09:51

‎09-05-2020 09:51

I think mine maybe doesn't loose the connection, but nothing happens - don't get notifications. I was thinking of going to the store with it, got it this year, so the warranty should still be there. And maybe buy another, cause it's a bit useless when I don't get my notifications. Hate it, cause I actually  like the sleep monitor.🙄

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