Versa 2 won't stay connected to my phone's Bluetooth

[Evaseal]

I have had trouble with my versa 2 staying sync

 What can I do. I have turned phone off and on also turned bluetooth on and off. This is frustrating

Moderator Edit: Clarified subject

[Guy_]

Try disabling power saving

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]
• Force stop the Fitbit app

On IOS uninstall/reinstall the Fitbit App, and redo the setup fo your notifications.

[MarreFitbit · Accepted solution]

Hi there @Evaseal, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how frustrating this can be. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If you haven't done so, please see Why won't my Fitbit device sync? 

If you have tried the above with no avail and your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try what @Guy_ has suggested you or you can also try the following:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.