Versa 2 won't stay connected to my phone's Bluetooth

[Sunspot76]

Can i please get help, i have an issue with versa 2 just randomly  disconnecting, all updates are done, i have compatible  phone too on android. Only other bluetooth i use is for my hearing aids, so really cannot disconnect them. Will this keep happening.?I have only just updated from charge 3 to versa 2 and i love it, but need something that can handle multiple bluetooths.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sunspot76. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from and how important is to you to keep your hearing aids connected to your phone. 

You've mentioned that your Android phone is a compatible device; but, May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition, please take the following requirements into consideration:

• Your phone is connected to cellular data or Wi-Fi.
• The Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?
• The Bluetooth setting on your phone is turned on. To check, tap Settings > Bluetooth.
• You have location services turned on, and the Fitbit app has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
• If you use more than one phone or tablet device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your phone isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
• Your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?
• Your Fitbit device is charged.

If you continue having issues after checking the above, let's try the following troubleshooting steps:

1. Force quit the Fitbit app, then reopen it.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
4. Restart your phone.
5. Uninstall and reinstall the Fitbit app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, see Fitbit-compatible devices.
6. Log in to your Fitbit account on a different phone and try to sync.
7. Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.