Versa 2 won't stay connected to my phone's Bluetooth

[quietztorm]

Like everyone I have the same complaint on my Fitbit disconnecting and randomly connecting,  normally in the middle of the night is when my arm starts vibrating with alerts. This has been going on for months now with the comments of its been fixed but it has not. This was an expensive piece of crap with a useless warranty, that doesn't work properly.  Not sure how one can reach any of their goals when the app disconnects at any unknown time. So frustrated.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @quietztorm. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 2.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 2.

Hope that helps. 

[quietztorm]

I have a Samsung Galaxy S10 and I have done that already. Removed, waited finally got it back on now stating there's no app to connect to and I'm looking at the app. 

[MarreFitbit · Accepted solution]

@quietztorm As per the message on the watch's screen, it seems that your Versa 2 is asking you to pair it.  So I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that does the trick.

[quietztorm]

And as I stated before, I have done these steps, it's not connecting.  It says I need the app even though I have it. I am not the first to have this issue and others have been advised to do the same thing so I followed what they were advised to do.  It's not connecting.

[MarreFitbit]

@quietztorm I understand where you're coming from and I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.