Versa 2 won't stay connected to my phone's Bluetooth

[Rosec562]

Versa 2 keeps asking to pair with phone and message are none existent after nearly 4 months old. CaN anyone suggest a fix? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Rosec562. Thanks for stopping by and for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Hope that helps. 

[Rosec562]

I tried that and it didn’t work. I had to let the Fitbit battery run out then do a restart. This worked but for how long I don’t know. . Thankyou for your reply

[MarreFitbit]

Anytime @Rosec562. I'm glad to hear that your issue is solved now. Thanks for sharing the steps that worked for you. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.