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Versa 2 won't stay connected to my phone's Bluetooth

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‎01-16-2022 14:17 - last edited on ‎01-17-2022 10:28 by Fitbit Moderator

‎01-16-2022 14:17 - last edited on ‎01-17-2022 10:28 by Fitbit Moderator

My Versa 2 will not connect to wifi or app. This is an issue at least every other week. I spend more time trying to fix it then I do charging it. 

 

Moderator Edit: Clarified subject

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‎01-17-2022 10:31 - edited ‎03-15-2024 16:12

‎01-17-2022 10:31 - edited ‎03-15-2024 16:12

Hi there, @Nala0325. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2. I understand where your concern is coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having issues, please see Why won't my Fitbit device sync? 

As for the Wi-Fi issue, see Why won't my Fitbit watch connect to Wi-Fi? 

Maria | Community Moderator, Fitbit


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‎01-18-2022 13:10

‎01-18-2022 13:10

I have a  similar experience,  however  my device doesn't  sync and  doesn't  recognize the  fact. The workaround options are not applicable.  Attempting to reset the device over Bluetooth or wi-fi also unsuccessful.  

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