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Versa 2 won't stay connected to my phone's Bluetooth

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‎03-15-2022 18:18 - last edited on ‎03-17-2022 07:02 by Fitbit Moderator

‎03-15-2022 18:18 - last edited on ‎03-17-2022 07:02 by Fitbit Moderator

Versa 2 keeps disconnecting from Bluetooth.  I have an IPhone and it's been doing it about 2 weeks now.  I just don't understand why this keeps happening.

I have:

Rebooted my phone

Rebooted the Bluetooth on my phone 

Restarted Versa again each time

Today - Bluetooth is not even finding the Versa to even try to connect and pair.

 

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎03-17-2022 07:04

‎03-17-2022 07:04

Hi there, @BrinaBree. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

I've seen you contacted our Support Team after posting here. If you have any questions or inquiries regarding the outcome of your post, please feel free to contact our team back. 

 

Have a good day. 

Maria | Community Moderator, Fitbit


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‎03-17-2022 09:17

‎03-17-2022 09:17

Lots of iPhone users running 15.3/15.3.1 were having various BT connectivity issues. iOS 15.4 (just released) has fixed most of these probs. Have you installed it? My Versa wouldn’t sync after I updated my iPhone. Did forget device but then couldn’t re-pair. Logged into Fitbit acct via browser, put Versa on charging cable, paired successfully & no probs since 🤞  

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