help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't stay connected to my phone's Bluetooth

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-02-2023 01:53 - last edited on ‎04-02-2023 06:32 by Fitbit Moderator

‎04-02-2023 01:53 - last edited on ‎04-02-2023 06:32 by Fitbit Moderator

My Versa2 is being a complete ‘mare. Won’t stay connected to Bluetooth app saying wrong time. It is important for me with AF to have information I can trust. I don’t trust this device anymore.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎04-02-2023 06:34 - edited ‎06-07-2023 08:24

‎04-02-2023 06:34 - edited ‎06-07-2023 08:24

Hi there, @Jazchapp. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand how you must be feeling. 

If you haven't done so yet, please try the following in the order listed:

  • Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2.
  • If there is no connection, restart your Versa 2.
  • Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎04-02-2023 06:34 - edited ‎06-07-2023 08:24

‎04-02-2023 06:34 - edited ‎06-07-2023 08:24

Hi there, @Jazchapp. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand how you must be feeling. 

If you haven't done so yet, please try the following in the order listed:

  • Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2.
  • If there is no connection, restart your Versa 2.
  • Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-05-2023 14:17

In response to MarreFitbit

‎04-05-2023 14:17

Done all of that.
I can’t recommend a Fitbit to anybody who wants anything other than a step
counter, and let’s face it, you can get that for a fraction of the price. I
need reliability and your product does not offer that.
Regards
Best Answer
0 Votes

‎05-15-2023 14:29

‎05-15-2023 14:29

I'm having the same issue with my versa 2.  It disconnects on its own and I don't get the notifications from my phone or texts messages, which I rely on for work.  Looked for a "always stay connected" or something in settings, bit couldn't find anything.   Looking for a replacement, but I don't know who is better.

Best Answer