Versa 2 won't stay connected to my phone's Bluetooth

[Lausto]

For about 6 months my Versa 2 will not stay connected to phone my to update. I have to forget device and re spit it every day. When I spoke to tec help they advised rebooting my Versa 2 but this hasn’t helped. Any advice? 


Moderator Edit: Clarified subject

[Guy_]

Hi @Lausto - there can be several issues but this procedure should help.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

It may be necessary to remove both the Versa 3 entries from the phone's Bluetooth and repeat the process and once logged into the app, click profile photo and "+ Set up a Device" and replace to ensure a new good Bluetooth entry.

It can also be useful to use the watch  SimpleCheckUp app (second test) to see on the watch if it is connecting properly.

[MarreFitbit · Accepted solution]

Hi there, @Lausto. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I agree with the tips and recommendations provided by @Guy_. With that being said, please try the following steps in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.