Versa 2 won't stay connected to my phone's Bluetooth

[Dolphin63]

I keep following instructions on how to sync my Fitbit and it works for a while then wipes all my data and history. So frustrating. I don’t want to turn everything on and off again to use the app regularly. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Dolphin63 - the Fitbit App can lose connection and turning things off and on may be the way to get syncing to work. This a known issue with versions of the new V4 Fitbit App.

[MarreFitbit]

Hi there, @Dolphin63. Welcome to the Fitbit Community Forums. Thanks for the steps you've tried so far. I'm sorry to hear that your Versa 2 is still loosing connecting with your Fitbit app. I understand how frustrating this can be, we're here to help! @Guy_ Thank you for your input!

In addition to the steps you've tried, I suggest attempting the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Mgoksu]

My Fitbit versa 3 has not automatically synchronized with my phone for 2 years. I'm used to it now!!! I synchronize it myself. It would be better if the side touch button was not broken!!!

[MarreFitbit]

Hi there, @Mgoksu. Thanks for stopping by in the forums! I'm sorry to hear that your Fitbit device is not syncing and that the button is not responding either. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[Mgoksu]

I am making my complaints to the necessary institutions. I devoted all day.

[Dolphin63]

I have followed “all” of the above many times and the same issue occurs. It’s so stressful getting the app to work when the reason for tracking my wellness is to make things easier?