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Versa 2 won't stay on

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‎03-04-2021 06:19 - last edited on ‎03-05-2021 18:56 by

‎03-04-2021 06:19 - last edited on ‎03-05-2021 18:56 by

I received my Versa 2 on February 2. It worked fine until this past Tuesday, March 2. It no longer stays on. It doesn't hold a charge longer than five minutes. It won't turn on unless it has sat on the charger for a few hours. However, after it turns on, it immediately shuts down. I've done a reset. I've cleaned the Versa and the charger. Nothing has helped. I have had this for a month and have taken great care of it. There is zero reason it should not work. What can be done???

 

 

Moderator edit: subject for clarity 

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‎03-05-2021 18:55

‎03-05-2021 18:55

Welcome to the Fitbit Community, @alee1209.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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