help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't swipe and keeps restarting by itself

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2020 04:41

‎02-18-2020 04:41

I've had my Versa 2 for almost 3 months now and up until 2 weeks ago it was working perfectly. Recently I've noticed that my Versa 2 keeps restarting itself out of nowhere and that when I look at the display the screen will turn on but won't swipe.

 

I've noticed that these problems started after I installed the latest software update. I have restarted it and even did a factory reset to try and solve this problem but it will only work for a few minutes and go right back to not swiping. I should also add that I have not been using any clockfaces that aren't Fitbit clockfaces. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-18-2020 08:03

‎02-18-2020 08:03

Contact Customer Support.

Best Answer
0 Votes

‎02-18-2020 08:15

‎02-18-2020 08:15

I also agree with this, and I have to hold the button down and restart the watch every 2-3 minutes. When I set alarms or timers, it vibrates once and the screen freezes not allowing me to touch the screen or swipe on it.

This has been happening to me for more than 2 months. Please help us fix this problem.

Thanks.

Best Answer
0 Votes