Versa 2 won't swipe anymore

[Suwy50]

Since the update in Feb my Fitbit has been very hit and miss.  For the last few days I have been unable to use any swipe actions so cannot use for any runs.  I have tried switching on and off, changed the clock face, force stopped the app, cleared the cache and unpaired and re-paired on Bluetooth but still no joy.  I see others have also had this issue and has anyone found a fix that actually works.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Suwy50. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not swiping. I will do my best to help you with this! 

As our last resort, I'd recommend performing a factory reset. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

With the above being said, please follow the steps below in the order listed to perform the factory reset: 

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Now please proceed to set up your Versa 3. 

[dieterv]

Since yesterday I'm having exactly the same issue with my VERSA 2, the watch overnight became very sluggish (I performed a factory reset 2 weeks ago due to battery drain), and overnight the battery went from 61% to 0%!.

Today I charged the device, then performed another factory reset, I deleted the device from the app and then reinstalled the app and connected the reset Versa 2. 

The device had a full charge at 4.30, now, 4 hours later its at 80% so that's 5% battery drain every hour!

There are no 3rd party apps, no special clockface, heck I haven't yet customised it!

I want to know why something that has worked perfectly for 3 years all of a sudden stops being reliable. Obviously its some sort of update....

It's lost 2% battery whilst I've been writing this....

We need a fix. It's not like these watches are cheap.

For what I paid, almost 300 euro I would expect a reliable watch for at least 5 years...

What to do?

[Suwy50]

Thanks but that didn't work.  I notice there was another update on the 12th march which was the same time it stopped working properly.

[Kpatton_81]

Hi mine is also having the same issue not allowing me to scroll since the last update and moving to google. I have hardly used my fitbit and now i need to it doesnt even work anymore properly. I have seen hundreds of posts with the same issue what is fitbit doing to rectify the issue??

[Suwy50]

I was told to factory set mine and wish I didn't.  I now have a red cross and says data not cleared so have no watch now.  Support said nothing they can do so not too happy about it.  I'm going to let the battery drain and see if this works if not then means a new watch ☹️