Versa 2 won't swipe anymore

[JennyAS]

Fitbit Versa2 won't swipe, very occasionally you see a small part of the next screen. Despite restarting it multiple times, as directed.    since the screen won’t respond, i cannot get past my clock face to get to settings to turn it completely off.    I have also changed my clock face, and this also did not help.  Also don't know how to get back to original clock face. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JennyAS. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not swiping. I will do my best to help you with this!

As our last resort, I'd recommend performing a factory reset on your Versa 2. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please sync your Versa 2 and then, proceed with the steps below in the order listed: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?