Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[LindaKNevada]

That's my plan, thanks.Sent from my Verizon, Samsung Galaxy smartphone

[LindaKNevada]

Glad to hear some good news. Sent from my Verizon, Samsung Galaxy smartphone

[Okiegrama]

Call and/or chat with customer service. I got a new one. They didn't want
mine back.

[RosaEstrella]

Didnt the Versa 2 come out last September 2019? Thats only just 7 months ago, so all watches should still be under warranty, right? 

The problem is I live here in the Philippines so different time zones. Though I will keep on trying to contact them. 

[FionaDragon]

So it appears the only solution is to contact the support team?  This is the second Versa 2 Lite I’ve had. Both with the same issue. It works for a while and then it won’t swipe any more.  I was hoping this latest update would fix it, but I was wrong. I was thinking maybe it was because I bought a Lite, but it appears it doesn’t matter. A lot of people are having this problem. I just wish you could tell me how to fix it.

[Sharney2]

As I have said in previous postings, I received a new Versa after emailing
support and sending video of what it was doing, along with all of the usual
suggestions. I got a new versa but not another charger or wrist band. So
far so good...now I am having problems with accurate mileage..but I may
have fixed it..I’m waiting to post that until I make sure it is truly
working. My dealings with support have been very positive, but if I had
done my due diligence and researched all these problems, I would have
gotten an Apple Watch.

[khh6]

Hi,

I've been having the same problem. One day it worked and the next I can't swipe left, up, down or right. I tried soft starts, hard starts, letting the battery run down and recharging (this let me swipe a couple time and than would get stuck between windows.....and after a couple minutes just get the clock screen. I like this watch but I can't use the functions. Any suggestions?

[Okiegrama]

Contact Fitbit, they will visit with you via chat or phone. I got a new
one.

[SunsetRunner]

Thanks. I’m thinking the same. This is my second one, it’s a replacement. My first was faulty too. Looking through the community there are so many known issues that never seem to be resolved. I contacted support last week and are still waiting to hear back.
This one has always been glitchy, ever since I got it.

[SunsetRunner]

Cheers. I ended up contacting them last week.
My watch is still the same.
I’m just waiting for them to get back to me. x

[Okiegrama]

You will pretty have to contact them if you done hear back soon.

[Hannahb10]

Hello! I am having the same issue also. Only had my Versa for about 4 weeks. The button sometimes works to turn the screen on but it’s like it’s frozen and won’t let me swipe it to anything on the watch. 

Please can you help be also as this is very frustrating. Have tried the steps you mentioned also which haven’t worked unfortunately. 

thanks, 

[Turbo05]

I decided to purchase Samsung Active 2. The only problem is: You will have charge every two day.

Sent from my iPad

[lmmh100]

Hi
It is likely that you will need to return it & exchange it for a new one.
If you contact Fitbit, they will run through steps to try & reset it (which
are unlikely to work), then they will exchange it for you under
manufacturers warranty. You can contact them on line via their website.
Help, Product Help, Lets Talk/Get Support. It's not a quick process. Good
luck.

[SunsetRunner]

Cheers, thanks. It’s been a bit of messing around but they got back to me a couple of days ago. I don’t have a solution as yet. Just waiting for them to respond again. It’s started to not record my runs now too. Hopefully soon it’ll be sorted.

[RosaEstrella]

Better to contact the support team. Send them vids and pics so they can assess the prob and help you guys

[RosaEstrella]

Better to contact the support team. I did email since Im from another country and did not want to call long distance ahaha. Call them then do send vids and pics so they can actually see it

[RosaEstrella]

Yes, best solution is to call them. If you have done all the advices here in the community, email with vids and pics the support team. I also did online chatting

[SunsetRunner]

Yes, this it s what I’ve done too. Just waiting now.

[Danno1]

Best to call Fitbit support for help. If they can't fix it, they will
replace it since it's still under warranty.