Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[Danno1]

Best to call Fitbit support, if they can't fix it they'll just replace it

[MarreFitbit]

Hello everyone! Sorry for the late response. 

I'm glad to hear that the majority of you are already back on track after following the recommendations provided here or after contacting our Support Team. I must say that I really appreciate all of you are helping each other. However, one thing I'd like to advise you (since a lot of you have done so), is that please try avoiding multi-posting, this refers to consecutively in the same thread, which can make conversations less readable for others. If you wish to add something to an existing post, you can click the three dots at the top right of your post to edit it. You can also mention users directly by using the @ sign and typing their usernames. Please keep this in mind to prevent further violations in the future. 

This is a friendly advice for the ones who are already interacting here and for the new users who may want to help too. 

For the ones who are still working with our Support Team I'd suggest to keep your conversation with them as they know what's the next step to try after everything you have done.

If anyone is still in need of help, please restart your Versa 2 as follows:

1. Hold the back button for 10 seconds.
2. Let go of the buttons.

If the issue persists, please force a sync on your smartwatch and try again.

Hope this helps, I'll be around if you need further assistance. 

[CHunt1983]

Fitbit Versa 2 bought Jan 2020 - screen isn’t turning on with motion sensor please help. 

[Lindagnz]

I suggest contacting FITBIT support. I have been sent a 2nd replacement.
Hope this helps.

[CHunt1983]

Thank u - it’s a present I gave my mum and we’ve tried every reboot, upgrade etc that we can. Gutted for her.
Thank u for ur advice will get on to them in the morning xxx

Sent from my iPhone

[Danno1]

Best to call Fitbit support for help. If they can't fix it, they'll
replace it.

[Mags101010]

Fitbit replaced.  Now it is not counting every step.   nor is it showing the correct number of hours asleep.  

[Danno1]

Best to call Fitbit support...if they can't fix it, they'll replace it

[CHunt1983]

Thank u x

Sent from my iPhone

[Stefiesweet]

I contacted customer service but they still couldn’t do anything. I e only had this watch for a year?

[Lindagnz]

My watch was under warranty and the pebble has been replaced twice. If you
are still under warranty - ask them to replace it. Otherwise, I'm not sure
what options are available. Good luck.

[Tayyyyann73]

I had some issues too but when I did the new Apple updates and then
restarted my FitBit it started working again.

[MarreFitbit]

Hi everyone!  I appreciate you're helping each other.

If you have just joined this thread, please restart your Versa 2 in order to solve the difficulties with the screen and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

I'll be around.

[nunya1]

Fitbit replaced the watch face for me.

[Agmmdc]

My Versa 2 is working again! I am the person who started this thread. It took months but I believe it must have been some software update that fixed it. Everything works great. I have to say I did not receive much help from the Fitbit support. They just kept on telling me to restart my watch. I did it a million times. And nothing happened. But one day I picked up my watch and it was working again. I don't care what fix it really. Just glad that it's fixed and hope it stays that way.

Moderator Edit: Formatting

[nunya1]

Fitbit replaced my watch with no issues after trying the standard trouble
shooting options. It works great and I couldn't be more satisfied with the
customer service I received.

[jandrwales]

Me too !

[Phyllid]

Hi, 

I'm facing same issue with others and tried to restart my watch. The issue still same unable touch screen,  back button, can't see anything in my screen. Pls help

[Delmigo]

I have factory reset my new versa 2 three times. And I have followed all other tips that I can find on these message boards. I'm still having the same issue. I can swipe to the side apps sometimes and my up and down swipes work rarely. Please advise. I got this Fitbit only a week ago, and I'm regretting my decision if this is the best it's got.

[Danno1]

Best to call Fitbit support for help especially since it's still under
warranty. If they can't fit it, they'll replace it.