Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[Okiegrama]

I had to contact them and get a new one.

[BS617]

You have to call the customer service number.

[mpwall]

My wife has a versa2 purchased just before Christmas, over the last week it has developed the same problem as other posters here are having. I won't swipe.  If you press the side button, it says to begin a two minute breathing session, but that screen freezes also. We did a restart, but the results are the same. Can you help?

[mapa5000]

I've got the same issue. My screen is frozen !

[LindaKNevada]

I finally had to send my fitbit versa back. Contact the company, they sent me a new one and so far so good. Sent from my Verizon, Samsung Galaxy smartphone

[Agmmdc]

Mine just fixed itself one day. I imagine it was a software update of some sort that I was not aware of. now it works fine. Good luck!

Sent from Yahoo Mail on Android

[BS617]

Call customer service. That's that eventually helped me. They sent a new
one.

[Freyar]

After speaking with support, a simple swap to a default Fitbit designed watch face managed to get it out of the boot loop. I normally use LCD from Lignite. I'll try the watch face I prefer again later tonight or tomorrow.

Despite the boot loop, the watch face was still able to be loaded (maybe because it was already stored on the device?), which instantly got it to be responsive again and would sync properly.

[Lindagnz]

Call Fitbit Customer Service ASAP. A new pebble may be warranted, if the
problem can not be resolved.

[Danno1]

Since it's under warranty, I'd just call fitbit support. If they can't fix
it, they'll send you a new one which is what they did for me

[Freyar]

After nuking all the settings for the watch face and reinstalling the watch face from scratch, it seems the rightful order has been restored.

[Freyar]

Four days later with the preferred clock face, the watch started boot looping again. Moving over to a FitBit made watch face did change the face, but the bootloops continued.

I am getting fairly frustrated with this. I've reformatted it, we'll see if it survives.

[AlejandraFitbit]

Hello everyone, I hope you are doing well.

I appreciate your participation in the Forums and the efforts in trying to fix this swiping issue. It's great to know that most of you contacted support and received replacements.

For the ones that keep having problems, I recommend taking a look at our Best Reply and follow the tips provided there. I am going to close this thread now, but if there is anything else we can help you with, do not hesitate to start a new topic. 

Have a good day!