Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[Sharp62]

I got my replacement too and I am hoping this does not happen again but I am glad they are so accepting of the problem and don't argue just send you a new one!

[MSGH]

Worst buy ever for me too! 

I won't  have a problem letting everyone know how crapy this watch is.

[naval0range]

Just wanted to update that I contacted customer service. Very friendly. They had mw send them a video of me swiping and then asked when I purchased the item (it was a Christmas gift so I just knew the month of purchase and the website). They are sending replacement for free! Strange though that they just want me to recycle the device and not send it back to them per their email. Hopefully the replacement fixes the issue.

[Diogenes]

I've had my replacement for about a month now and no issues with swiping, or anything else. 

Has anybody else that replaced theirs due to the swipe issue had any trouble with their replacement?

[Lynn.A]

This issue is happening to me as well. After spending $200 on the Versa 2, I expected more. Even if I am able to exchange it and get a new one, what's to say it won't keep happening? Is there going to be a permanent fix to this issue soon? I really love the Versa 2 but I just can't use it if it won't respond when I swipe!

[Turbo05]

I had my replacement about a month. So far, I have no problem.

Sent from my iPad

[CTetzlaff]

I am having same issue.  Contacted help.  Sent Videos...no one has contacted me back.  Bull**ahem**.  For $199 and only a few months old I might as well get an Apple Watch....

[EdwardT]

Persistence pays off.
--
Sent from myMail for Android

[Turbo05]

I search Internet for Fitbit executive team member name and email address. I email him my complaint.

Sent from my iPad

[Sharp62]

I can’t wait to hear what he has to say about this problem, please keep me posted!!

Sent from my iPhone

[MILEZCOP]

This is really sad. I have having the same issue with my screen not swiping in addition to not receiving notifications that are set to do so. It has taken me two weeks to get any kind of remediation. What really sucks is that I now have to print a shipping label out and send the defective watch back to Fitbit (though I purchased it on Amazon) and wait for 2-3 weeks at a minimum once they receive it, before they send me a new replacement. That gives me like a month of no tracking of anything and in the six weeks I've had it, I have walked 250+ miles.... now, I have to wait to begin tracking my mileage and step count again and I am not happy about it. 

[CTetzlaff]

Could you
Maybe manually log your workouts?

[MILEZCOP]

Basically my workouts are all at work. In the six weeks I've had this V2, I have logged over 250 miles. I work in long term healthcare, and walk 5-8 miles per 8 hour shift... so in a 12 hour shift that just adds. Manually logging a workout just doesn't work for me. After spending the six months researching and reviewing Fitbit before purchasing, I am beginning to feel like I now understand my hesitation to begin with. 

[MILEZCOP]

It took me two weeks. Two weeks after sending the video and then just tonight opening a LIVE CHAT. You've already read my other post/complaint..... I'm about to fork out for an Apple Watch as well.... at least I know it will be readily and fluidly compatible with my iPhone! 

[Turbo05]

I can’t blame you. This is why I wrote executive office. I did receive email back, and he resolved my issue. I did receive my replacement about a month ago. My replacement did a firm update, yesterday. So far, my Fitbit is working like its should.

If this replacement stop working correctly , I will not buy another Fitbit.

Sent from my iPad

[CTetzlaff]

I know. I’m a nurse as well. However I do a 30 min workout each day.... I
work 12 hour shifts and I put those miles on as well. Mine is still
tracking my steps, I just can’t swipe left up down right etc.. it’s so
annoying. I paid $199 for it and I could’ve just got an Apple Watch. In
fact I may go thru the motions to get a new versa 2, and just sell it. In
the meantime get myself an Apple Watch.

[LaciJ]

My Versa 2 isnt responsive to touch either from the Home screen, I've restarted it multiple times and even did a complete Shutdown without change. 

[CTetzlaff]

It’s so annoying isn’t it? $199 for what 2mos of good use, 1 mos of it
working “sometimes” AND NOW DOESNT EVEN WORK AT ALL!
Should’ve gotten an Apple Watch....

[MILEZCOP]

The customer service rep had me do a force synch yesterday. Then, all of a sudden an update appeared for the V2. So, I did the update. Still, no swiping capability. We turned off my bluetooth at which time I also shut off my iPhone then turned it back on in addition to turning on my bluetooth again. 

We then "added a new V2" to my app on the phone-just like you would have performed at initial setup. That also did not help with the screen swipe issue. Now, I will be sending this defective one in and waiting for the replacement. 

[MILEZCOP]

so... here's an issue... they are letting you recycle and not send it back yet they are requiring me to return mine before they send a replacement???? There is no standard way of practice here and that is not right. Understand please I am not upset with you it is the process that needs adjusting.