Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[radmurt]

I have the same issue - can someone help? My versa 2 won’t swipe. Tried resetting several times. 

[julieb57]

I ended up calling Fitbit customer service. After going through of series
of checking different things (change clock faces, restart device, etc.),
all of which I'd already tried, I was told to send my Fitbit to the company
and they will send me a new one. They sent me an email with instructions
and a mailing label. I sent it back a couple of days ago and am checking
the USPS tracking number daily. Hope your issues gets resolved soon.

[adahmen]

Hi! I did this as well and they ended up trying to get my to force restart it to set up as a new device which wasn’t working correctly either so I too ended up sending it to them. I did this just a few days ago so I haven’t heard back yet or haven’t gotten my replacement. Mine was only 2 months old. Thank you for responding!

[julieb57]

Same with me~and mine is about 3 months old. Let’s hope we get our new
Fibits soon! I keep looking at my bare wrist to see what time it is and how
many steps I have! 😊

[adahmen]

Haha me too!! I feel a little lost 🤦🏼‍:female_sign:

[mikkimm]

Mine won't swipe either. I've done everything suggested, but call them. Guess that's my next thing to do. Mine is only 2 months old.

Moderator edit: format

[Lenakeith]

I am having an issue with my Versa 2 screen not swiping. There are times when I cannot even get the home screen to show up. I restored to factory settings, charged, uninstalled and reinstalled the device. There was a firmware update this morning that I hoped would help, but it still will not let me do anything other than see the home screen. 
I would love some advice on how to do this. 

[Ssalshamali]

I suffer from the same problem 😔

[Habbah]

I have this issue as well.

They actually deleted my post about it:

https://www.reddit.com/r/fitbit/comments/f9by30/fitbit_deleting_form_posts_about/

[cgul1]

Yes, I have the same issue now, are we each suppose to call customer support???

[GiGiinDallas]

Hi an update - I contacted Fitbit Customer Service, they troubleshooted with me and when nothing worked, they sent me a replacement (just the watch, not the bands or charger of course) at no cost to me, I didn't have to return my old one.  I did have all my purchase information for them so they knew when and where I bought it.  I have had absolutely no problems with the replacement and I've had it a couple of months now.  Hope this helps everyone!

[julieb57]

Thanks for the info! Hopefully my replacement won’t have any issues. 😊

[Crystal0912]

So has anyone heard from the support team yet? 

[julieb57]

I actually called customer service and a new Versa 2 is on the way.

[julieb57]

I’m wondering what their criteria is as far as who has to send their device back before they’ll send a new one versus just sending out a new one (and not having to return the faulty device). I had to send mine back and now I’m without a Fitbit for who knows how long. I’m following the USPS tracking. I took to my post office on Thursday 2/20 and it was first picked up from there on Monday 2/24! Seems like a long and slow process. Ugh. 

[MWags]

This is what they finally decided with my device.  Does the screen go bad or is it a software problem. IDK

[julieb57]

Right! That’s what I’m wondering too. 

[adahmen]

I did call customer support and they asked me to send my Fitbit to them so they could study what was going on with it. I haven’t received any info about it yet or my replacement yet though

[adahmen]

I couldn’t force reset my device which they asked me to either so I feel like it’s software...

[Lolabean1]

Same issues for my versa 2 as well.  Only a month old!