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Versa 2 won't swipe

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-16-2022 11:51 - last edited on ‎03-17-2022 06:47 by Fitbit Moderator

‎03-16-2022 11:51 - last edited on ‎03-17-2022 06:47 by Fitbit Moderator

All of a sudden my Versa 2 will not let me swipe in any direction. I can't tap to get it to respond either. Have reset it numerous times and changed the clock faces as well. Sometimes it will work after the clock face is changed, but not always, and it always goes back to not working.

 

Moderator Edit: Clarified subject

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26 REPLIES 26

‎03-20-2022 14:53

In response to NancyB

‎03-20-2022 14:53

How do I forward this thread to tech support?

 

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‎03-20-2022 15:28

In response to SunsetRunner

‎03-20-2022 15:28

I think only the moderators have the ability to forward threads to support. 

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‎03-21-2022 03:37

In response to SunsetRunner

‎03-21-2022 03:37

Sent from my GalaxyMine temporarily worked but has stopped swiping again. Less than 4 months old . 
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‎03-21-2022 14:29

In response to NancyB

‎03-21-2022 14:29

Hey, I can't recall what happened as I just noticed for some reason it stopped calculating my heart rate and my sleep. I tried resetting the watch itself.

Sent from my Bell Samsung device over Canada’s largest network.
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‎03-21-2022 14:31

In response to NancyB

‎03-21-2022 14:31

It certainly seemed as if fitbit knew there was a software issue potentially. But didn't say exactly what it was.

Sent from my Bell Samsung device over Canada’s largest network.
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‎03-21-2022 21:57

In response to KC949

‎03-21-2022 21:57

Ok.. that makes sense. So anyone that has an issue better call support, open a ticket & get on the record in case their fitbit ends up fried. Ask for & keep track of your ticket #, date, time, & rep’s name. 
I also forgot that they just recalled over 1M Ionic fitbits due to potential burn hazard so I’m sure they’re carefully tracking any/all potential safety issues on ALL devices! 

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‎03-22-2022 09:40

‎03-22-2022 09:40

MODERATORS.......can someone please forward this thread to tech support? Thank you!!

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