Versa 2 won't sync after doing update in phone.

[SunsetRunner]

After doing an update on my phone 3 days ago, my Versa 2 now won't sync and I get no notifications on my watch.

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

Thank you for sharing this information about the trouble you've been having with your Versa 2 watch. 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? In addition, make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Regarding the inconvenience to receive notifications, make sure to follow all the steps listed in this article. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

Hope this helps, I'll be around. 

[SunsetRunner]

Hi yes I have carried out all those steps many times,but it still won't
sync or give notifications.

[dbs0001]

Try removing the watch from your account using the fitbit app on your phone and re-installing it, this fixed my issues - good luck!

[DavideFitbit]

@SunsetRunner Thank you for your reply and confirming that you already tried all the suggested troubleshooting steps. 

In this case, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[Nautico]

That worked for me.

[SunsetRunner]

Thank you for your help. I have finally got it working.  I was persistent and everyday I followed the steps for days. Then eventually it worked!

[Nautico]

Mine is working now, too. Case closed.

Sent from my iPhone

[DavideFitbit]

That's great news, thank you for sharing these updates, @Nautico @SunsetRunner! 

Have a great day.