Versa 2 won't sync and app won't connect to Internet

[Lhow787]

For the last three days I have not been able to connect to the internet, app says "no internet connection".  I have rebooted (both soft and hard) my Samsung S6 several times, turned off and on my wi-fi numerous times, have deleted the fit bit app and then reloaded a new fit bit app twice, made changes to the fit bit app setting....nothing worked.  Yesterday I tried to do a reboot on my versa 2, no changes, then I did a "return to factory settings" to see if that would help with anything.  Well, now I cannot get my versa 2 working, for one, I can't sync with my phone, and when I try to do it with my Mac, it is not resetting the Versa either.  One error said "no dongle".

Any help other than telling Fitbit to refund my money and buy a different brand? Frustrated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Lhow787, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry about the syncing and connection issues that your Versa 2 and phone are experiencing. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved.

I was able to get in touch with our Support team and was told that they assisted you via chat and email. Please reply to their last email in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.