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Versa 2 won't sync and stopped tracking my sleep and heart rate data

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‎01-26-2022 06:55 - last edited on ‎01-27-2022 05:19 by Fitbit Moderator

‎01-26-2022 06:55 - last edited on ‎01-27-2022 05:19 by Fitbit Moderator

January 11 was the last date my Vera 2 would sync and track sleep and heart rate. I am an avid runner, and use my Versa 2 as an aide in my health goals. This has been very frustrating. 

Sync issue - I manually synced, did a restart on my watch, removed the app and reinstalled, switched off and on the Bluetooth, and made sure the watch was fully charged and up to date. Finally had to do a factory reset. My Fitbit is now syncing. 

However, still no heart rate or sleep score. I clean my watch as instructed, the band is snug and sits against my wrist as it always has. I have gone into the settings on the watch and turned off and on the heart rate, I have checked the settings for heat rate in the app (auto and sync), I have logged in to my account -> settings -> to my watch and there is not a place for me to check the heart rate. I have also shutdown my watch through the watch face under settings. No luck!

What else can I do to bring back the heart rate monitor? 

 

Moderator Edit: Clarified subject

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‎01-27-2022 05:20 - edited ‎10-30-2023 15:16

‎01-27-2022 05:20 - edited ‎10-30-2023 15:16

Hi there, @rweav. Thanks for stopping by in the Community Forums and troubleshooting the issues with your Versa 2. We‘re taking your comments and sentiments in regards to our products into consideration.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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