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Versa 2 won't sync anything before today

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‎10-21-2023 02:24

‎10-21-2023 02:24

I can sync all today's data without issues, but I haven't synced before for over a week and I am unable to get any data from before today on the app.

I have tried the following:

  • restart the app
  • reboot iPhone
  • reboot Versa
  • turn off/on Bluetooth
  • remove Versa from my Bluetooth devices
  • reinstall the app and reconnect the Fitbit

I have an iPhone 13 and all the latest updates. No other Bluetooth devices are connected simultaneously.

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‎10-21-2023 04:17

‎10-21-2023 04:17

I’m having the same issue with my Versa 3. Chatted with Fitbit Help who said to restore the Versa to factory settings. Never could get it to even do that.  I wish I could be more help. Hopefully someone else will respond and provide both of us with a solution. 

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