Versa 2 won't sync, have to keep resetting it.

[Dethklok1985]

I've had my fitbit 2 for almost a year now. The last few months I've had trouble syncing. I go through the troubleshooting of resetting my phone, checking Bluetooth connection, restarting the app and finally factory resetting my fitbit. I have had to factory reset my versa 2 about every 2 to 3 weeks. It takes almost an hour every time and I don't always have an hour to sit around and wait, so I have to go a while without a watch. What can I do? I don't want to have to keep resetting it but nothing works.

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US 

[Dethklok1985]

This links to the help home page. This does not answer my question or lead me to anywhere that I can find the answer to my question. 

[PhilippaC]

I’m having the exact same issue, had versa 2 for less than a year. Past few week having issues connecting to app and now it won’t connect at all. Called customer support and they told my to remove the device and re-set up but not I can’t get it to re set up so they made it worse and hung up on me…

[Dethklok1985]

I called support and they said they will be replacing it for me since I also bought mine less than a year ago.

[Odyssey13]

@Dethklok1985  that's why I gave you that link. Customer support is great.