Versa 2 won't sync laptop or phone

[JMMac23]

I've tried restarting the app, the phone (android) and the laptop (windows) but can't get my Versa 2 to sync and load my steps.  I tried restarting the app several times and now it won't take my password or let me reset my password.  Keeps saying not authorized. Help!

Moderator Edit: Clarified subject and updated label

[Odyssey13]

Hi @JMMac23  we can't sync via the computer anymore. You need a compatible smartphone or tablet in order to sync and view your stats. You can learn more in this article - click to read. 

[andrewmuscat]

I having the same problem, can some help with resetting my fitbit. 

[Odyssey13]

Hi @andrewmuscat  you must have a compatible mobile device, as I've linked in the post above.

Also, check this article on trouble syncing.